Zendesk alternatives 2026: 11 options compared by facts

Services from our Help desk software ranking you can choose instead of Zendesk, by Score. For each one we show the factors where it beats Zendesk.

Zendesk: Our Score 71/100 See the full ranking

  1. 1

    HubSpot Service Hub

    73/100

    Stronger than Zendesk in: Price, Track record

    Price per agent per month
    $20.00
    Free plan
    Yes
    Live chat
    Yes
    AI in the cheapest paid plan
    Not verified
    SOC 2 report
    Yes
  2. 2

    Help Scout

    71/100

    Stronger than Zendesk in: Features, Track record

    Price per agent per month
    Not verified
    Free plan
    Yes
    Live chat
    Yes
    AI in the cheapest paid plan
    Yes
    SOC 2 report
    Yes
  3. 4

    Zoho Desk

    69/100

    Stronger than Zendesk in: Features, Track record

    Price per agent per month
    Not verified
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    Yes
    SOC 2 report
    Yes
  4. 5

    Intercom

    64/100

    Not stronger than Zendesk on any factor, but it may fit on price or features — see the facts.

    Price per agent per month
    $39.00
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    No
    SOC 2 report
    Yes
  5. 6

    Hiver

    62/100

    Not stronger than Zendesk on any factor, but it may fit on price or features — see the facts.

    Price per agent per month
    $35.00
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    Yes
    SOC 2 report
    Yes
  6. 7

    Front

    61/100

    Not stronger than Zendesk on any factor, but it may fit on price or features — see the facts.

    Price per agent per month
    $35.00
    Free plan
    No
    Live chat
    Not verified
    AI in the cheapest paid plan
    No
    SOC 2 report
    Yes
  7. 8

    Text (LiveChat, HelpDesk)

    60/100

    Not stronger than Zendesk on any factor, but it may fit on price or features — see the facts.

    Price per agent per month
    $25.00
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    Yes
    SOC 2 report
    Yes
  8. 9

    LiveAgent

    57/100

    Stronger than Zendesk in: Price, Features

    Price per agent per month
    $19.00
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    Yes
    SOC 2 report
    Not verified
  9. 10

    Deskpro

    56/100

    Stronger than Zendesk in: Track record

    Price per agent per month
    Not verified
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    No
    SOC 2 report
    Yes
  10. 11

    Gorgias

    49/100

    Not stronger than Zendesk on any factor, but it may fit on price or features — see the facts.

    Price per agent per month
    Not verified
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    No
    SOC 2 report
    Yes
  11. 12

    Dixa

    38/100

    Stronger than Zendesk in: Features

    Price per agent per month
    $121.77
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    Yes
    SOC 2 report
    Not verified