Intercom: verified facts and rating
Checked 2026-11-01
Score breakdown
95% backed by facts · How we rank
Intercom against the market
The dot is the company, the line is the median of all companies in this ranking.
Price per agent per month$19.00$121.77$39.00 · median $30.00
Intercom strengths and weaknesses
Pros
- SOC 2 audit
- ISO 27001 certified
- Live chat for customers
- Knowledge base or help center
Cons
- No permanent free plan
- AI costs extra or starts on a higher plan
All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Price per agent per month | $39.00 move onto our Essential plan starting at $39 per seat per month | intercom.com | 2026-11-01 |
| Free plan | No $29 $19 per seat/mo New customers save 35% | intercom.com | 2026-11-01 |
| Free trial | Yes Included in your free trial. | intercom.com | 2026-11-01 |
| Live chat | Yes Messenger Shared inbox and ticketing system | intercom.com | 2026-11-01 |
| Knowledge base | Yes Public help center | intercom.com | 2026-11-01 |
| AI in the cheapest paid plan | No Free to use in 10 Copilot and 10 AI Auto-translation conversations per agent/mo. | intercom.com | 2026-11-01 |
| Public API | Yes using our APIs and SDKS | developers.intercom.com | 2026-11-01 |
| SOC 2 report | Yes SOC 2 Type II compliant and ISO 27001 certified. | intercom.com | 2026-11-01 |
| ISO 27001 | Yes SOC 2 Type II compliant and ISO 27001 certified. | intercom.com | 2026-11-01 |
| GDPR data processing agreement | Yes will be governed by the Data Processing Addendum | intercom.com | 2026-11-01 |
| Public status page | Not verified | — | |
| App Store rating | 2.1★ Intercom Conversations (Intercom, Incorporated), averageUserRating 2.12717, userRatingCount 173 | itunes.apple.com | 2026-11-01 |
| App Store ratings | 173 Intercom Conversations (Intercom, Incorporated), averageUserRating 2.12717, userRatingCount 173 | itunes.apple.com | 2026-11-01 |
| Founded | 2011 Founded as Intercom in 2011 | intercom.com | 2026-11-01 |
| Company headquarters | United States Intercom, Inc., a Delaware corporation with offices at 55 2nd Street | intercom.com | 2026-11-01 |
| Company | Intercom, Inc. Intercom, Inc., a Delaware corporation | intercom.com | 2026-11-01 |
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