Gorgias: verified facts and rating
Checked 2026-11-01
Score breakdown
75% backed by facts · How we rank
Gorgias strengths and weaknesses
Pros
- SOC 2 audit
- Live chat for customers
- Knowledge base or help center
- Offers a GDPR data processing agreement
Cons
- No permanent free plan
- AI costs extra or starts on a higher plan
All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Price per agent per month | Not verified | — | |
| Free plan | No Starter For smaller brands getting started on one platform. | gorgias.com | 2026-11-01 |
| Free trial | Yes Start free trial | gorgias.com | 2026-11-01 |
| Live chat | Yes Email, chat, social, help center | gorgias.com | 2026-11-01 |
| Knowledge base | Yes Email, chat, social, help center | gorgias.com | 2026-11-01 |
| AI in the cheapest paid plan | No Add AI Agent to start | gorgias.com | 2026-11-01 |
| Public API | Yes Home Quickstart API Reference Changelog | developers.gorgias.com | 2026-11-01 |
| SOC 2 report | Yes SOC 2 Type II Certification | gorgias.com | 2026-11-01 |
| ISO 27001 | Not verified | — | |
| GDPR data processing agreement | Yes Last revised on March 30, 2026 Data Processing Agreement | gorgias.com | 2026-11-01 |
| Public status page | Yes Gorgias Status | status.gorgias.com | 2026-11-01 |
| App Store rating | 1.6★ Gorgias Helpdesk (Gorgias Inc.), averageUserRating 1.61538, userRatingCount 78 | itunes.apple.com | 2026-11-01 |
| App Store ratings | 78 Gorgias Helpdesk (Gorgias Inc.), averageUserRating 1.61538, userRatingCount 78 | itunes.apple.com | 2026-11-01 |
| Founded | 2015 We founded Gorgias in Paris in 2015 | gorgias.com | 2026-11-01 |
| Company headquarters | Not verified | — | |
| Company | Not verified | — |
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