Zendesk: verified facts and rating
Checked 2026-11-01
Score breakdown
95% backed by facts · How we rank
Zendesk against the market
The dot is the company, the line is the median of all companies in this ranking.
Price per agent per month$19.00$121.77$25.00 · median $30.00
Zendesk strengths and weaknesses
Pros
- SOC 2 audit
- ISO 27001 certified
- Live chat for customers
- Knowledge base or help center
Cons
- No permanent free plan
- AI costs extra or starts on a higher plan
All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Price per agent per month | $25.00 Monthly subscription (per agent/month) $25 $69 $149 | zendesk.com | 2026-11-01 |
| Free plan | No Annual subscription (per agent/month) $19 $55 $115 | zendesk.com | 2026-11-01 |
| Free trial | Yes Zendesk offers a free trial so you can explore | zendesk.com | 2026-11-01 |
| Live chat | Yes Omnichannel routing Messaging and live chat | zendesk.com | 2026-11-01 |
| Knowledge base | Yes Equipped with ticketing, messaging, live chat, help center, and voice support | zendesk.com | 2026-11-01 |
| AI in the cheapest paid plan | No Support Team features, plus: AI AI Agents | zendesk.com | 2026-11-01 |
| Public API | Yes using our APIs and SDKs | developer.zendesk.com | 2026-11-01 |
| SOC 2 report | Yes Request the latest SOC 2 Type II report | zendesk.com | 2026-11-01 |
| ISO 27001 | Yes ISO 27001:2022: Information Security Management | zendesk.com | 2026-11-01 |
| GDPR data processing agreement | Yes The Data Processing Agreement is incorporated by reference | zendesk.com | 2026-11-01 |
| Public status page | Yes Zendesk Status | status.zendesk.com | 2026-11-01 |
| App Store rating | 4.5★ Zendesk Support (Zendesk, Inc.), averageUserRating 4.52128, userRatingCount 4228 | itunes.apple.com | 2026-11-01 |
| App Store ratings | 4,228 Zendesk Support (Zendesk, Inc.), averageUserRating 4.52128, userRatingCount 4228 | itunes.apple.com | 2026-11-01 |
| Founded | Not verified | — | |
| Company headquarters | United States Zendesk, Inc., 181 Fremont Street, 17th Floor, San Francisco, California | zendesk.com | 2026-11-01 |
| Company | Zendesk, Inc. Zendesk, Inc., a Delaware corporation | zendesk.com | 2026-11-01 |
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