Text (LiveChat, HelpDesk): verified facts and rating
Checked 2026-11-01
Score breakdown
76% backed by facts · How we rank
Text (LiveChat, HelpDesk) against the market
The dot is the company, the line is the median of all companies in this ranking.
Price per agent per month$19.00$121.77$25.00 · median $30.00
Text (LiveChat, HelpDesk) strengths and weaknesses
Pros
- SOC 2 audit
- Live chat for customers
- AI included in the cheapest paid plan
- Offers a GDPR data processing agreement
Cons
- No permanent free plan
All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Price per agent per month | $25.00 With monthly billing, it costs $25 per user per month. | livechat.com | 2026-11-01 |
| Free plan | No Essential costs $19 per user per month with annual billing | livechat.com | 2026-11-01 |
| Free trial | Yes The free trial runs for 14 days | livechat.com | 2026-11-01 |
| Live chat | Yes For small teams earning their first revenue from chat. | livechat.com | 2026-11-01 |
| Knowledge base | Not verified | — | |
| AI in the cheapest paid plan | Yes essential 5 monthly per user | helpdesk.com | 2026-11-01 |
| Public API | Yes HelpDesk.com API | api.helpdesk.com | 2026-11-01 |
| SOC 2 report | Yes An independent auditor tested Text’s controls for SOC 2 Type 2. | livechat.com | 2026-11-01 |
| ISO 27001 | Not verified | — | |
| GDPR data processing agreement | Yes the DPA is already an integral part of the Agreement | helpdesk.com | 2026-11-01 |
| Public status page | Yes Text Services Status | status.text.com | 2026-11-01 |
| App Store rating | 4.3★ Text - Live Chat for Business (Text, Inc), averageUserRating 4.32143, userRatingCount 112 | itunes.apple.com | 2026-11-01 |
| App Store ratings | 112 Text - Live Chat for Business (Text, Inc), averageUserRating 4.32143, userRatingCount 112 | itunes.apple.com | 2026-11-01 |
| Founded | Not verified | — | |
| Company headquarters | Not verified | — | |
| Company | Text, Inc. Text, Inc. is the company behind LiveChat | helpdesk.com | 2026-11-01 |
Compare Text (LiveChat, HelpDesk)
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