Zoho Desk: verified facts and rating
Checked 2026-11-01
Score breakdown
80% backed by facts · How we rank
Zoho Desk strengths and weaknesses
Pros
- SOC 2 audit
- ISO 27001 certified
- Live chat for customers
- Knowledge base or help center
Cons
- No permanent free plan
All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Price per agent per month | Not verified | — | |
| Free plan | No Express ₹ 420 /user/month billed annually | zoho.com | 2026-11-01 |
| Free trial | Yes Flexible free trial | zoho.com | 2026-11-01 |
| Live chat | Yes Embed a live chat widget on your website | zoho.com | 2026-11-01 |
| Knowledge base | Yes Knowledge base Create a repository of help articles | zoho.com | 2026-11-01 |
| AI in the cheapest paid plan | Yes Includes access to pre-built agents and up to 30M free tokens/month. | zoho.com | 2026-11-01 |
| Public API | Yes Zoho Desk API Documentation | desk.zoho.com | 2026-11-01 |
| SOC 2 report | Yes Zoho is SOC 2 Type 2 complian | zoho.com | 2026-11-01 |
| ISO 27001 | Yes Zoho has earned ISO/IEC 27001 certification | zoho.com | 2026-11-01 |
| GDPR data processing agreement | Yes We have amended our Data Processing Addendum | zoho.com | 2026-11-01 |
| Public status page | Yes US Zoho Services Availability Status | status.zoho.com | 2026-11-01 |
| App Store rating | 4.7★ Zoho Desk (Zoho Corporation), averageUserRating 4.70355, userRatingCount 1636 | itunes.apple.com | 2026-11-01 |
| App Store ratings | 1,636 Zoho Desk (Zoho Corporation), averageUserRating 4.70355, userRatingCount 1636 | itunes.apple.com | 2026-11-01 |
| Founded | Not verified | — | |
| Company headquarters | Not verified | — | |
| Company | Zoho Corporation "sellerName":"Zoho Corporation" | itunes.apple.com | 2026-11-01 |
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