Deskpro: verified facts and rating
Checked 2026-11-01
Score breakdown
80% backed by facts · How we rank
Deskpro strengths and weaknesses
Pros
- SOC 2 audit
- ISO 27001 certified
- Live chat for customers
- Knowledge base or help center
Cons
- No permanent free plan
- AI costs extra or starts on a higher plan
All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Price per agent per month | Not verified | — | |
| Free plan | No Team Essential tools for small teams getting started $39 /agent/month (Min 5 agents) | deskpro.com | 2026-11-01 |
| Free trial | Not verified | — | |
| Live chat | Yes Chat Customization | deskpro.com | 2026-11-01 |
| Knowledge base | Yes Knowledge Base Publish and organize articles | deskpro.com | 2026-11-01 |
| AI in the cheapest paid plan | No check Lite Agents check Deskpro AI | deskpro.com | 2026-11-01 |
| Public API | Yes Full REST API | deskpro.com | 2026-11-01 |
| SOC 2 report | Yes SOC 2 Type II Reports on control effectiveness over time | deskpro.com | 2026-11-01 |
| ISO 27001 | Yes ISO 27001 Specifies requirements for an ISMS | deskpro.com | 2026-11-01 |
| GDPR data processing agreement | Yes The DPA applies to Customer’s use of Cloud Products | deskpro.com | 2026-11-01 |
| Public status page | Yes Deskpro Status | deskprostatus.com | 2026-11-01 |
| App Store rating | 2.0★ Deskpro (Deskpro Ltd), averageUserRating 2.00000, userRatingCount 12 | itunes.apple.com | 2026-11-01 |
| App Store ratings | 12 Deskpro (Deskpro Ltd), averageUserRating 2.00000, userRatingCount 12 | itunes.apple.com | 2026-11-01 |
| Founded | 2001 2001 Year Founded | deskpro.com | 2026-11-01 |
| Company headquarters | Not verified | — | |
| Company | Deskpro, Inc. Deskpro, Inc. (“Deskpro”), a Delaware corporation | deskpro.com | 2026-11-01 |
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