Help Scout: verified facts and rating
Checked 2026-11-01
Score breakdown
75% backed by facts · How we rank
Help Scout strengths and weaknesses
Pros
- SOC 2 audit
- Has a permanent free plan
- Live chat for customers
- Knowledge base or help center
Cons
—
All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Price per agent per month | Not verified | — | |
| Free plan | Yes The Free plan includes 5 users, 1 Inbox, and 1 Docs site. | helpscout.com | 2026-11-01 |
| Free trial | Yes Try for Free | helpscout.com | 2026-11-01 |
| Live chat | Yes Multiple Inboxes Live chat and SMS | helpscout.com | 2026-11-01 |
| Knowledge base | Yes Multiple knowledge bases | helpscout.com | 2026-11-01 |
| AI in the cheapest paid plan | Yes Unlimited tags and saved replies AI Inbox assistant | helpscout.com | 2026-11-01 |
| Public API | Yes API access Read/write data and connect more key systems | helpscout.com | 2026-11-01 |
| SOC 2 report | Yes Help Scout is SOC2 Type 2 certified for Security and Availability. | helpscout.com | 2026-11-01 |
| ISO 27001 | Not verified | — | |
| GDPR data processing agreement | Yes This DPA forms part of | helpscout.com | 2026-11-01 |
| Public status page | Yes Help Scout Status | status.helpscout.com | 2026-11-01 |
| App Store rating | 4.2★ Help Scout (Help Scout PBC), averageUserRating 4.24699, userRatingCount 332 | itunes.apple.com | 2026-11-01 |
| App Store ratings | 332 Help Scout (Help Scout PBC), averageUserRating 4.24699, userRatingCount 332 | itunes.apple.com | 2026-11-01 |
| Founded | 2011 Founded in 2011 | helpscout.com | 2026-11-01 |
| Company headquarters | Not verified | — | |
| Company | Not verified | — |
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