Help desk software with AI included 2026: 6 tools

Customer support tools from our ranking whose cheapest paid plan includes AI that helps answer customers, in Score order. Included AI often comes with a monthly limit, and extra AI resolutions are usually billed separately, so read the limit before you count on it.

Best Help Desk Software 2026: Independent Customer Support Tool Ranking

  1. 2

    Help Scout

    71/100
    Price per agent per month
    Not verified
    Free plan
    Yes
    Live chat
    Yes
    AI in the cheapest paid plan
    Yes
    SOC 2 report
    Yes
    • SOC 2 audit
    • Has a permanent free plan
    • Live chat for customers
    • Knowledge base or help center
  2. 4

    Zoho Desk

    69/100
    Price per agent per month
    Not verified
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    Yes
    SOC 2 report
    Yes
    • SOC 2 audit
    • ISO 27001 certified
    • Live chat for customers
    • Knowledge base or help center
  3. 6

    Hiver

    62/100
    Price per agent per month
    $35.00
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    Yes
    SOC 2 report
    Yes
    • SOC 2 audit
    • ISO 27001 certified
    • Live chat for customers
    • AI included in the cheapest paid plan
  4. 8

    Text (LiveChat, HelpDesk)

    60/100
    Price per agent per month
    $25.00
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    Yes
    SOC 2 report
    Yes
    • SOC 2 audit
    • Live chat for customers
    • AI included in the cheapest paid plan
    • Offers a GDPR data processing agreement
  5. 9

    LiveAgent

    57/100
    Price per agent per month
    $19.00
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    Yes
    SOC 2 report
    Not verified
    • Low price per agent
    • Live chat for customers
    • Knowledge base or help center
    • AI included in the cheapest paid plan
  6. 12

    Dixa

    38/100
    Price per agent per month
    $121.77
    Free plan
    No
    Live chat
    Yes
    AI in the cheapest paid plan
    Yes
    SOC 2 report
    Not verified
    • Live chat for customers
    • Knowledge base or help center
    • AI included in the cheapest paid plan
    • Offers a GDPR data processing agreement