LOOKFANTASTIC: verified facts and rating
Return period for online orders: 30 days Checked 2026-11-01
Score breakdown
62% backed by facts · How we rank
LOOKFANTASTIC against the market
The dot is the company, the line is the median of all companies in this ranking.
Return period for online orders14 days30 days30 days · median 30 days
LOOKFANTASTIC strengths and weaknesses
Pros
- Long period to return an online order
- Names the seller's legal entity and registration number
- Home delivery can be free
- Online orders can be collected in a shop or pickup point
Cons
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All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Return period for online orders | 30 days *Eligible returns are in pristine condition and requested within 30 days of receipt. | lookfantastic.com | 2026-11-01 |
| Free returns | Not verified | — | |
| Seller's legal entity on the website | Yes THG Beauty Limited a company registered in England and Wales (company number 13400467) | lookfantastic.com | 2026-11-01 |
| Registration number | Company No. 13400467 (company number 13400467) | lookfantastic.com | 2026-11-01 |
| In business since | Not verified | — | |
| Free home delivery | Yes Tracked Delivery - £3.95 or FREE on orders over £25 | lookfantastic.com | 2026-11-01 |
| Free delivery from | over £25 Tracked Delivery - £3.95 or FREE on orders over £25 | lookfantastic.com | 2026-11-01 |
| Click and collect | Yes Next Day Click & Collect - £5.95 | lookfantastic.com | 2026-11-01 |
| Collection points (as stated) | 8,500 Choose from over 8500 collection points | lookfantastic.com | 2026-11-01 |
| Own shops (as stated) | Not verified | — | |
| Loyalty programme | Not verified | — | |
| Free samples with orders | Not verified | — | |
| Gift wrapping | Not verified | — | |
| App Store rating | 4.9★ "averageUserRating":4.88224999999999997868371792719699442386627197265625 | itunes.apple.com | 2026-11-01 |
| App Store ratings | 132,634 "userRatingCount":132634 | itunes.apple.com | 2026-11-01 |
Compare LOOKFANTASTIC
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