Dunelm: verified facts and rating
Return period for an order: 28 days Checked 2026-11-01
Score breakdown
65% backed by facts · How we rank
Dunelm against the market
The dot is the company, the line is the median of all companies in this ranking.
Return period for an order14 days365 days28 days · median 21 days
Dunelm strengths and weaknesses
Pros
- Names the legal seller and registration number
- Home delivery can be free
- Online orders can be collected
- Instalments or credit available
Cons
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All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Return period for an order | 28 days you can return or exchange unwanted items within 28 days of purchase* | dunelm.com | 2026-11-01 |
| Guarantee of 5+ years on furniture | Not verified | — | |
| Guarantee term stated by the store | Not verified | — | |
| Legal seller named on the site | Yes Dunelm (Soft Furnishings) Limited Watermead Business Park, Syston Leicestershire LE7 1AD VAT No: GB818 2-840 21 Registration No: 2129238 | dunelm.com | 2026-11-01 |
| Registration number | Companies House 2129238 Registration No: 2129238 | dunelm.com | 2026-11-01 |
| Trading since | Not verified | — | |
| Free home delivery | Yes Standard delivery £3.95, free over £60 Large delivery £12.95, free over £600 | dunelm.com | 2026-11-01 |
| Free delivery from | over £60 (standard), over £600 (large items) Standard delivery £3.95, free over £60 Large delivery £12.95, free over £600 | dunelm.com | 2026-11-01 |
| Collection of online orders | Yes Free Same-Day Click & Collect | dunelm.com | 2026-11-01 |
| Stores (as stated by the retailer) | Not verified | — | |
| Assembly service | Not verified | — | |
| Instalments or credit | Yes Interest-free ways to spread the cost | dunelm.com | 2026-11-01 |
| App Store rating | 4.9★ "averageUserRating":4.85724,"userRatingCount":6760 | itunes.apple.com | 2026-11-01 |
| App Store ratings | 6,760 "userRatingCount":6760 | itunes.apple.com | 2026-11-01 |
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