Furniture and kitchen stores in Germany 2026: a ranking built on verified facts
A ranking of chains and online stores in Germany that sell furniture and kitchens themselves, built only on verifiable facts from their official pages: the return period they state, any guarantee of five years or more, free delivery and its threshold, collection, assembly, instalments, the number of stores, and whether they show the seller with a commercial register entry. Marketplaces are not included. Prices and reviews are not used. Places in the ranking are not for sale.
| # | Company | Who it serves | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | porta Möbel | 49 | 14 days | Not verified | Yes | Not verified | No | Yes | Yes | Seller named Collection Assembly Instalments |
| 2 | ROLLER | 46 | 14 days | Not verified | Yes | Not verified | No | Yes | Yes | Seller named Collection Assembly Instalments |
| 3 | Segmüller | 46 | 14 days | Not verified | Yes | Not verified | No | Yes | Yes | Seller named Collection Assembly Instalments |
| 4 | Höffner | 36 | 14 days | Not verified | Yes | Not verified | No | Yes | Yes | Seller named Assembly Instalments |
-
- Return period for an order
- 14 days
- Guarantee of 5+ years on furniture
- Not verified
- Legal seller named on the site
- Yes
- Trading since
- Not verified
- Free home delivery
- No
- Assembly service
- Yes
- Instalments or credit
- Yes
Pros
- Names the legal seller and registration number
- Online orders can be collected
- Assembly can be booked
- Instalments or credit available
Cons
- Free home delivery not stated
Details Visit site ↗ 75% backed by facts
-
- Return period for an order
- 14 days
- Guarantee of 5+ years on furniture
- Not verified
- Legal seller named on the site
- Yes
- Trading since
- Not verified
- Free home delivery
- No
- Assembly service
- Yes
- Instalments or credit
- Yes
Pros
- Names the legal seller and registration number
- Online orders can be collected
- Assembly can be booked
- Instalments or credit available
Cons
- Free home delivery not stated
Details Visit site ↗ 70% backed by facts
-
- Return period for an order
- 14 days
- Guarantee of 5+ years on furniture
- Not verified
- Legal seller named on the site
- Yes
- Trading since
- Not verified
- Free home delivery
- No
- Assembly service
- Yes
- Instalments or credit
- Yes
Pros
- Names the legal seller and registration number
- Online orders can be collected
- Assembly can be booked
- Instalments or credit available
Cons
- Free home delivery not stated
Details Visit site ↗ 70% backed by facts
-
- Return period for an order
- 14 days
- Guarantee of 5+ years on furniture
- Not verified
- Legal seller named on the site
- Yes
- Trading since
- Not verified
- Free home delivery
- No
- Assembly service
- Yes
- Instalments or credit
- Yes
Pros
- Names the legal seller and registration number
- Assembly can be booked
- Instalments or credit available
Cons
- Free home delivery not stated
Details Visit site ↗ 60% backed by facts
Not ranked yet: not enough verified data
These services are known to us, but we haven't verified enough facts to rank them fairly.
- IKEA (43% backed by facts)
- Westwing (57% backed by facts)
- XXXLutz (site closed to automated checks, )
- home24 (site closed to automated checks, )
- mömax (site closed to automated checks, )
Sites marked as closed refuse automated reading (403 error, captcha or a robots.txt ban). We don't bypass such protection, so we can't verify their facts and they are not ranked. This says nothing about their quality. A company can send links to its official pages to [email protected].
How we calculate the Score
20%
Reliability
Whether the site names the legal seller with a registration number (in the imprint, terms or contacts) and the year the store or its company started trading.
30%
Returns and guarantee
How many days the store gives to return a sound item (the further above the legal minimum, the better), and whether it states a guarantee of five years or more on furniture.
25%
Delivery and stores
Whether home delivery can be free above a stated order value, whether an online order can be collected, and how many stores the retailer names.
25%
Assembly and payment
Whether assembly can be booked from the store, whether purchases can be paid in instalments or on credit, and the rating of the store's own App Store app.
How to choose a furniture store
Check who the seller is
Find the seller's legal name and registration number in the imprint, terms or contacts. A factory brand and its local store are often different companies, and your claim goes to the one named on the receipt.
Read the return rules before ordering
Made-to-measure and custom items, including most fitted kitchens, usually cannot be returned just because you changed your mind. Check who pays to collect a large item, because that cost can be high.
See what the guarantee really covers
A long guarantee often covers only the frame or structure, not upholstery, fabric or mechanisms. It is a voluntary promise and does not replace your legal rights for a faulty item.
Count delivery, carrying and assembly
Free delivery often stops at the kerb. Carrying upstairs, assembly, removal of old furniture and packaging disposal may be charged separately, so compare the full total.
Measure the route, not only the room
Measure doors, stairs, the lift and turns. Ask how a sofa or wardrobe is delivered and whether it comes assembled, so that it reaches the room without surprises.
Inspect on delivery and keep documents
Open the packaging and check for scratches, chips and missing parts in front of the driver, note damage on the delivery paper, and keep the receipt, contract and guarantee card. If the store does not resolve a complaint, go to the national consumer body or a recognised dispute service, then the court.
Frequently asked questions
How long is the right of withdrawal for online purchases in Germany?
For distance contracts, section 312g of the Civil Code (BGB) gives a right of withdrawal under section 355: the period is 14 days. For goods it starts when you, or a third party you named who is not the carrier, receive them (section 356(2)).
What if the retailer did not inform me about the right of withdrawal?
The period does not start until you have been informed as the law requires (section 356(3) BGB). Even then, the right expires at the latest twelve months and 14 days after the normal start of the period (section 356(4)).
When do I get my money back, and who pays return shipping?
Payments must be returned within 14 days at the latest (section 357(1) BGB). You bear the direct cost of returning the goods if the retailer informed you of this, unless it agreed to pay that cost itself (section 357(5)).
How long do statutory warranty rights last?
Claims for defects in purchased goods become time-barred two years after delivery (section 438 BGB). If a defect appears within one year of delivery, it is presumed that the goods were already defective then (section 477).
Can I return a working item bought in a store?
The statutory right of withdrawal applies only to distance contracts and contracts concluded off business premises (section 312g BGB). Whether you can return a working item bought in a store depends on the retailer's own goodwill policy.