Electronics and appliance retailers in Switzerland 2026: a ranking built on verified facts
A ranking of Swiss chains, department stores and online shops that sell electronics and home appliances themselves, built only on verifiable facts from their official pages: the voluntary returns window they offer, whether the imprint names the company with its UID or commercial register number, the year the business started, extended warranty, free delivery and from what order value, collection in their own shops and how many they state, instalments, buy-back of old devices and the App Store rating of their app. Marketplaces where other sellers trade are not included; for a retailer that also runs a marketplace, only its own sales count. Every fact links to its source with the date we checked it. This is not advice to buy from a particular retailer. Places are not for sale.
| # | Company | Who it serves | ||||||
|---|---|---|---|---|---|---|---|---|
| 1 | Manor | 74 | 30 days | Yes | 1902 | Yes | Not verified | Seller named Free delivery Click and collect |
| 2 | mobilezone | 71 | 14 days | Yes | Not verified | Yes | Yes | Seller named Extended warranty Free delivery Click and collect Instalments Trade-in |
| 3 | Ackermann | 69 | 30 days | Yes | Not verified | Yes | Yes | Seller named Extended warranty Free delivery Instalments |
| 4 | Foletti Computer Superstore | 45 | 0 days | Yes | 1992 | Yes | Not verified | Seller named Free delivery Click and collect |
-
- Return period for online orders
- 30 days
- Seller's legal entity on the website
- Yes
- In business since
- 1902
- Free home delivery
- Yes
- Instalments or credit
- Not verified
Pros
- Long period to return an online order
- Names the seller's legal entity and registration number
- Long-established retailer
- Home delivery can be free
Details Visit site ↗ 78% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- Not verified
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Home delivery can be free
- Online orders can be collected in a shop or pickup point
- You can pay in instalments or on credit
Details Visit site ↗ 85% backed by facts
-
- Return period for online orders
- 30 days
- Seller's legal entity on the website
- Yes
- In business since
- Not verified
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Long period to return an online order
- Names the seller's legal entity and registration number
- Home delivery can be free
- You can pay in instalments or on credit
Details Visit site ↗ 70% backed by facts
-
- Return period for online orders
- 0 days
- Seller's legal entity on the website
- Yes
- In business since
- 1992
- Free home delivery
- Yes
- Instalments or credit
- Not verified
Pros
- Names the seller's legal entity and registration number
- Long-established retailer
- Home delivery can be free
- Online orders can be collected in a shop or pickup point
Cons
- Return period for online orders not stated
Details Visit site ↗ 80% backed by facts
Not ranked yet: not enough verified data
These services are known to us, but we haven't verified enough facts to rank them fairly.
- BRACK.CH (site closed to automated checks, )
- Digitec (site closed to automated checks, )
- Fust (site closed to automated checks, )
- Galaxus (site closed to automated checks, )
- Interdiscount (site closed to automated checks, )
- MediaMarkt (site closed to automated checks, )
- nettoshop.ch (site closed to automated checks, )
Sites marked as closed refuse automated reading (403 error, captcha or a robots.txt ban). We don't bypass such protection, so we can't verify their facts and they are not ranked. This says nothing about their quality. A company can send links to its official pages to [email protected].
How we calculate the Score
25%
Reliability
Whether the website names the seller's legal entity with its registration number (in the imprint, contacts or public offer), and the year the store or its company started.
30%
Returns and warranty
How many days the store gives you to return an item of proper quality bought online (the more beyond the legal minimum, the better), and whether it sells an extended warranty beyond the manufacturer's.
25%
Delivery and pickup
Whether home delivery is free at least above a stated order value, whether an online order can be collected in the store's own shop or pickup point, and how many such places the store says it has.
20%
Payment and service
Whether you can pay in instalments or with consumer credit, whether the store takes old devices in part exchange (trade-in), and the App Store rating of its own app.
How to choose an electronics store
Check who the seller is
Look for the seller's legal entity and registration number in the imprint, contacts or public offer. On marketplaces, check which company actually sells the item: your rights are claimed from that seller.
Read the return rules before you order
For online purchases the law gives a minimum period to change your mind; some stores give more. Check from when the period runs, who pays for return postage and which goods are excluded.
Know the difference between warranty and statutory rights
The manufacturer's warranty is a voluntary promise. Your statutory rights against the seller for a faulty item exist anyway. An extended warranty is a separate paid service: read what it covers before buying it.
Compare the total cost of delivery and credit
Free delivery often starts from an order value or excludes large appliances, floor delivery and installation. For instalments, look at the total amount payable, not only the monthly payment.
Inspect the item on delivery
Check the box and the item for damage and completeness in front of the courier, and keep the receipt, the order confirmation and the warranty card.
Know where to complain
First send a written claim to the store. If it is not resolved, contact the national consumer protection authority or an approved dispute resolution body, and finally the court.
Frequently asked questions
Do I have a right of withdrawal for online purchases in Switzerland?
According to the Federal Consumer Affairs Bureau, a statutory right of withdrawal exists only for certain contracts, such as doorstep sales (Art. 40a ff. of the Code of Obligations), consumer credit (Art. 16 of the Consumer Credit Act) and mandates (Art. 404 CO). An ordinary online purchase has none, but many retailers grant a voluntary right of return in their terms and conditions, so read them before you buy.
How long can I claim for a defect?
Warranty claims must be brought within two years of delivery of the goods (Art. 210 CO). For new goods sold to consumers, the seller may not shorten this period; for used goods it may shorten it to no less than one year. Your specific rights follow from the retailer's terms; if there are none, the law applies (Art. 197 ff. CO).
Can a retailer exclude the warranty completely?
According to the Federal Consumer Affairs Bureau, a seller that excludes the warranty completely risks breaching Art. 8 of the Unfair Competition Act on abusive terms and conditions. Check the terms to see what warranty or guarantee the retailer actually gives.
What applies to doorstep sales?
For doorstep and similar contracts worth more than 100 francs, you have a 14-day right of withdrawal (Art. 40a ff. CO). The supplier must inform you in writing of this right, its form and its deadline; you must withdraw in writing.