Electronics and appliance retailers in Austria 2026: a ranking built on verified facts
A ranking of Austrian chains and online shops that sell electronics and home appliances themselves, built only on verifiable facts from their official pages: the withdrawal or return period they state, whether the imprint names the company with its company register (Firmenbuch) number, the year the business started, extended warranty, free delivery and from what order value, collection in their own shops or parcel shops and how many they state, instalments and the App Store rating of their app. Marketplaces where other sellers trade are not included. Every fact links to its source with the date we checked it. This is not advice to buy from a particular retailer. Places are not for sale.
| # | Company | Who it serves | ||||||
|---|---|---|---|---|---|---|---|---|
| 1 | Universal | 94 | 30 days | Yes | 1968 | Yes | Yes | Seller named Extended warranty Free delivery Click and collect Instalments |
| 2 | Hartlauer | 76 | 14 days | Yes | 1971 | Yes | Yes | Seller named Extended warranty Free delivery Click and collect Instalments |
| 3 | ALTERNATE | 63 | 14 days | Yes | 1992 | No | Yes | Seller named Extended warranty Click and collect Instalments |
| 4 | Expert Österreich | 59 | 14 days | Yes | 1976 | Not verified | Yes | Seller named Click and collect Instalments |
| 5 | e-tec | 57 | 14 days | Yes | Not verified | Yes | Yes | Seller named Free delivery Click and collect Instalments |
-
- Return period for online orders
- 30 days
- Seller's legal entity on the website
- Yes
- In business since
- 1968
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Long period to return an online order
- Names the seller's legal entity and registration number
- Long-established retailer
- Home delivery can be free
Details Visit site ↗ 95% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- 1971
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Long-established retailer
- Home delivery can be free
- Online orders can be collected in a shop or pickup point
Details Visit site ↗ 90% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- 1992
- Free home delivery
- No
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Long-established retailer
- Online orders can be collected in a shop or pickup point
- You can pay in instalments or on credit
Cons
- No free home delivery stated
Details Visit site ↗ 85% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- 1976
- Free home delivery
- Not verified
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Long-established retailer
- Online orders can be collected in a shop or pickup point
- You can pay in instalments or on credit
Details Visit site ↗ 73% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- Not verified
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Home delivery can be free
- Online orders can be collected in a shop or pickup point
- You can pay in instalments or on credit
Details Visit site ↗ 73% backed by facts
Not ranked yet: not enough verified data
These services are known to us, but we haven't verified enough facts to rank them fairly.
- Cyberport (site closed to automated checks, )
- MediaMarkt (site closed to automated checks, )
- Red Zac (site closed to automated checks, )
- electronic4you (site closed to automated checks, )
Sites marked as closed refuse automated reading (403 error, captcha or a robots.txt ban). We don't bypass such protection, so we can't verify their facts and they are not ranked. This says nothing about their quality. A company can send links to its official pages to [email protected].
How we calculate the Score
25%
Reliability
Whether the website names the seller's legal entity with its registration number (in the imprint, contacts or public offer), and the year the store or its company started.
30%
Returns and warranty
How many days the store gives you to return an item of proper quality bought online (the more beyond the legal minimum, the better), and whether it sells an extended warranty beyond the manufacturer's.
25%
Delivery and pickup
Whether home delivery is free at least above a stated order value, whether an online order can be collected in the store's own shop or pickup point, and how many such places the store says it has.
20%
Payment and service
Whether you can pay in instalments or with consumer credit, whether the store takes old devices in part exchange (trade-in), and the App Store rating of its own app.
How to choose an electronics store
Check who the seller is
Look for the seller's legal entity and registration number in the imprint, contacts or public offer. On marketplaces, check which company actually sells the item: your rights are claimed from that seller.
Read the return rules before you order
For online purchases the law gives a minimum period to change your mind; some stores give more. Check from when the period runs, who pays for return postage and which goods are excluded.
Know the difference between warranty and statutory rights
The manufacturer's warranty is a voluntary promise. Your statutory rights against the seller for a faulty item exist anyway. An extended warranty is a separate paid service: read what it covers before buying it.
Compare the total cost of delivery and credit
Free delivery often starts from an order value or excludes large appliances, floor delivery and installation. For instalments, look at the total amount payable, not only the monthly payment.
Inspect the item on delivery
Check the box and the item for damage and completeness in front of the courier, and keep the receipt, the order confirmation and the warranty card.
Know where to complain
First send a written claim to the store. If it is not resolved, contact the national consumer protection authority or an approved dispute resolution body, and finally the court.
Frequently asked questions
How long can I withdraw from an online purchase in Austria?
Under section 11 of the Distance and Off-Premises Contracts Act (FAGG), a consumer may withdraw from a distance contract within 14 days without giving reasons. For a sale of goods, the period starts on the day the consumer, or a third party they named who is not the carrier, takes possession of the goods.
What if the retailer did not tell me about the right of withdrawal?
The withdrawal period is then extended by twelve months (section 12(1) FAGG). If the retailer provides the information within those twelve months, the period ends 14 days after you receive it.
When do I get my money back, and who pays for the return?
The retailer must refund all payments, including delivery costs, without delay and at the latest within 14 days of receiving your withdrawal (section 14(1) FAGG). You must send the goods back within 14 days and bear the direct cost of return, unless the retailer agreed to pay it or did not tell you that you would have to (section 15 FAGG).
How long do statutory warranty rights last?
Under section 10 of the Consumer Warranty Act (VGG), the trader is liable for any defect that exists on delivery and comes to light within two years. If a defect appears within one year of delivery, it is presumed to have existed on delivery (section 11 VGG).
Can I return a working item bought in a shop?
The right of withdrawal under section 11 FAGG applies to distance and off-premises contracts. Whether a shop takes back a working item bought in person depends on the retailer's own returns policy.