John Lewis vs Appliances Direct: which is better? Comparison 2026
By our public methodology John Lewis scores 95 out of 100 and Appliances Direct scores 78. Below: the factors and facts where they differ, each fact with its source.
Score breakdown
| John Lewis | Appliances Direct | |
|---|---|---|
| Reliability | 100 | 100 |
| Returns and warranty | 100 | 75 |
| Delivery and pickup | 80 | 83 |
| Payment and service | 98 | 50 |
Pros and cons
John Lewis
- Long period to return an online order
- Names the seller's legal entity and registration number
- Long-established retailer
- Home delivery can be free
Appliances Direct
- Long period to return an online order
- Names the seller's legal entity and registration number
- Long-established retailer
- Home delivery can be free
Facts side by side
| Fact | John Lewis | Appliances Direct |
|---|---|---|
| Return period for online orders | 30 days johnlewis.com | 30 days appliancesdirect.co.uk |
| Seller's legal entity on the website | Yes johnlewis.com | Yes appliancesdirect.co.uk |
| Registration number | Company No. 00233462 johnlewis.com | Company No. 04171412 appliancesdirect.co.uk |
| In business since | 1928 find-and-update.company-information.service.gov.uk | 2001 find-and-update.company-information.service.gov.uk |
| Extended warranty | Yes johnlewis.com | Not verified |
| Free home delivery | Yes johnlewis.com | Yes appliancesdirect.co.uk |
| Free delivery from | from £50 johnlewis.com | Not verified |
| Click and collect | Yes johnlewis.com | Yes appliancesdirect.co.uk |
| Shops and pickup points (as stated) | Not verified | 2 appliancesdirect.co.uk |
| Instalments or credit | Yes johnlewis.com | Yes appliancesdirect.co.uk |
| Trade-in | Yes johnlewis.com | Not verified |
| App Store rating | 4.9★ itunes.apple.com | Not verified |
| App Store ratings | 569,096 itunes.apple.com | Not verified |