John Lewis: verified facts and rating
Return period for online orders: 30 days Checked 2026-11-01
Score breakdown
95% backed by facts · How we rank
John Lewis against the market
The dot is the company, the line is the median of all companies in this ranking.
Return period for online orders14 days30 days30 days · median 30 days
John Lewis strengths and weaknesses
Pros
- Long period to return an online order
- Names the seller's legal entity and registration number
- Long-established retailer
- Home delivery can be free
Cons
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All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Return period for online orders | 30 days If you've changed your mind about keeping your purchase, please return it within 30 days in its original condition with proof of purchase. | johnlewis.com | 2026-11-01 |
| Seller's legal entity on the website | Yes We/us – means John Lewis plc, registered office 1 Drummond Gate, Pimlico, London, SW1V 2QQ. Registered in England. Company registration number 233462. | johnlewis.com | 2026-11-01 |
| Registration number | Company No. 00233462 Company registration number 233462 | johnlewis.com | 2026-11-01 |
| In business since | 1928 Incorporated on 20 September 1928 | find-and-update.company-information.service.gov.uk | 2026-11-01 |
| Extended warranty | Yes We also offer Protect Plus Accidental Damage Insurance for extra peace of mind. | johnlewis.com | 2026-11-01 |
| Free home delivery | Yes Delivery is free when you spend £50 and over, and £4.50 for orders under £50. | johnlewis.com | 2026-11-01 |
| Free delivery from | from £50 Delivery is free when you spend £50 and over, and £4.50 for orders under £50. | johnlewis.com | 2026-11-01 |
| Click and collect | Yes Free Click & Collect for orders over £40 or just £2.95 if you spend less | johnlewis.com | 2026-11-01 |
| Shops and pickup points (as stated) | Not verified | — | |
| Own shops (as stated) | Not verified | — | |
| Instalments or credit | Yes Spend over £200 on selected Home, Nursery and Electrical items and you’ll have the option to spread the cost with no interest. | johnlewis.com | 2026-11-01 |
| Trade-in | Yes Get money for your old devices using our simple, speedy trade-in service | johnlewis.com | 2026-11-01 |
| App Store rating | 4.9★ "averageUserRating":4.8629300000000004189359970041550695896148681640625 | itunes.apple.com | 2026-11-01 |
| App Store ratings | 569,096 "userRatingCount":569096 | itunes.apple.com | 2026-11-01 |
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