Electronics and appliance stores in Poland 2026: a ranking built on verified facts
A ranking of Polish chains and online stores that sell electronics and home appliances (RTV and AGD) themselves, built only on verifiable facts from their official pages: the return period they state, whether they name the seller with its KRS or NIP, the year the business started, extended warranty, free delivery and from what order value, pickup in their own shops and how many they state, instalments (raty), trade-in and the App Store rating of their app. Marketplaces such as Allegro are not included. Every fact links to its source with the date we checked it. This is not advice to buy from a particular store. Places are not for sale.
| # | Company | Who it serves | ||||||
|---|---|---|---|---|---|---|---|---|
| 1 | RTV EURO AGD | 83 | 30 days | Yes | Not verified | Yes | Yes | Seller named Extended warranty Free delivery Click and collect Instalments Trade-in |
| 2 | Komputronik | 72 | 14 days | Yes | Not verified | Yes | Yes | Seller named Extended warranty Free delivery Click and collect Instalments Trade-in |
| 3 | Sferis | 63 | 14 days | Yes | 2002 | Yes | Yes | Seller named Extended warranty Free delivery Instalments |
| 4 | morele.net | 56 | 14 days | Yes | Not verified | Yes | Yes | Seller named Extended warranty Free delivery Instalments |
| 5 | Proline | 53 | 14 days | Yes | Not verified | Not verified | Yes | Seller named Extended warranty Click and collect Instalments |
-
- Return period for online orders
- 30 days
- Seller's legal entity on the website
- Yes
- In business since
- Not verified
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Long period to return an online order
- Names the seller's legal entity and registration number
- Home delivery can be free
- Online orders can be collected in a shop or pickup point
Details Visit site ↗ 85% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- Not verified
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Home delivery can be free
- Online orders can be collected in a shop or pickup point
- You can pay in instalments or on credit
Details Visit site ↗ 85% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- 2002
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Long-established retailer
- Home delivery can be free
- You can pay in instalments or on credit
Details Visit site ↗ 75% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- Not verified
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Home delivery can be free
- You can pay in instalments or on credit
- Sells an extended warranty
Details Visit site ↗ 70% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- Not verified
- Free home delivery
- Not verified
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Online orders can be collected in a shop or pickup point
- You can pay in instalments or on credit
- Sells an extended warranty
Details Visit site ↗ 65% backed by facts
Not ranked yet: not enough verified data
These services are known to us, but we haven't verified enough facts to rank them fairly.
- Media Expert (site closed to automated checks, )
- MediaMarkt (site closed to automated checks, )
- Neonet (site closed to automated checks, )
- x-kom (site closed to automated checks, )
Sites marked as closed refuse automated reading (403 error, captcha or a robots.txt ban). We don't bypass such protection, so we can't verify their facts and they are not ranked. This says nothing about their quality. A company can send links to its official pages to [email protected].
How we calculate the Score
25%
Reliability
Whether the website names the seller's legal entity with its registration number (in the imprint, contacts or public offer), and the year the store or its company started.
30%
Returns and warranty
How many days the store gives you to return an item of proper quality bought online (the more beyond the legal minimum, the better), and whether it sells an extended warranty beyond the manufacturer's.
25%
Delivery and pickup
Whether home delivery is free at least above a stated order value, whether an online order can be collected in the store's own shop or pickup point, and how many such places the store says it has.
20%
Payment and service
Whether you can pay in instalments or with consumer credit, whether the store takes old devices in part exchange (trade-in), and the App Store rating of its own app.
How to choose an electronics store
Check who the seller is
Look for the seller's legal entity and registration number in the imprint, contacts or public offer. On marketplaces, check which company actually sells the item: your rights are claimed from that seller.
Read the return rules before you order
For online purchases the law gives a minimum period to change your mind; some stores give more. Check from when the period runs, who pays for return postage and which goods are excluded.
Know the difference between warranty and statutory rights
The manufacturer's warranty is a voluntary promise. Your statutory rights against the seller for a faulty item exist anyway. An extended warranty is a separate paid service: read what it covers before buying it.
Compare the total cost of delivery and credit
Free delivery often starts from an order value or excludes large appliances, floor delivery and installation. For instalments, look at the total amount payable, not only the monthly payment.
Inspect the item on delivery
Check the box and the item for damage and completeness in front of the courier, and keep the receipt, the order confirmation and the warranty card.
Know where to complain
First send a written claim to the store. If it is not resolved, contact the national consumer protection authority or an approved dispute resolution body, and finally the court.
Frequently asked questions
How long do I have to withdraw from an online purchase in Poland?
Under the Consumer Rights Act (ustawa o prawach konsumenta), the period to withdraw from a contract concluded at a distance, including online, is 14 days. For a single item it runs from when you, or a person you named, receive the goods; for several items delivered separately, from receipt of the last one.
What if the seller did not tell me about the right of withdrawal?
According to UOKiK, if you were not informed about the right to withdraw, you can still use it for a further 12 months.
How quickly must the money be returned, and who pays return postage?
The seller must refund all your payments, including the cost of delivering the item, without delay and no later than 14 days after receiving your statement of withdrawal. You pay the direct cost of sending the item back, unless the seller agreed to pay it or did not tell you that you would have to.
How long is the seller liable for a faulty item?
The seller's liability for lack of conformity of goods with the contract lasts 2 years from delivery. It is mandatory and covers all goods, regardless of any manufacturer's guarantee.
Can I return an item bought in a shop?
The statutory right of withdrawal applies to contracts concluded at a distance or off-premises. For purchases in a shop, a return of a working item depends on the store's own rules, so check them before buying.