Electronics and appliance stores in Kazakhstan 2026: a ranking built on verified facts
A ranking of Kazakh chains and online stores that sell electronics and home appliances themselves, built only on verifiable facts from their official pages: the return period they state, whether they name the seller with its BIN, the year the business started, extended warranty, free delivery and from what order value, pickup in their own shops and how many they state, instalments and credit, trade-in and the App Store rating of their app. Marketplaces such as Kaspi.kz are not included. Every fact links to its source with the date we checked it. This is not advice to buy from a particular store. Places are not for sale.
| # | Company | Who it serves | ||||||
|---|---|---|---|---|---|---|---|---|
| 1 | Technodom | 85 | 14 days | Yes | 2002 | Yes | Yes | Seller named Extended warranty Free delivery Click and collect Instalments Trade-in |
| 2 | Эврика | 81 | 14 days | Yes | 2000 | Yes | Yes | Seller named Extended warranty Free delivery Click and collect Instalments Trade-in |
| 3 | Sulpak | 72 | 14 days | Yes | 1993 | Not verified | Yes | Seller named Extended warranty Click and collect Instalments Trade-in |
| 4 | Alser | 69 | 14 days | Yes | 1995 | Not verified | Yes | Seller named Extended warranty Click and collect Instalments Trade-in |
| 5 | iSpace | 68 | 14 days | Yes | Not verified | Yes | Yes | Seller named Extended warranty Free delivery Click and collect Instalments Trade-in |
| 6 | Белый Ветер | 65 | 14 days | Yes | 2007 | Yes | Yes | Seller named Free delivery Click and collect Instalments |
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- 2002
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Long-established retailer
- Home delivery can be free
- Online orders can be collected in a shop or pickup point
Details Visit site ↗ 100% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- 2000
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Long-established retailer
- Home delivery can be free
- Online orders can be collected in a shop or pickup point
Details Visit site ↗ 95% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- 1993
- Free home delivery
- Not verified
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Long-established retailer
- Online orders can be collected in a shop or pickup point
- You can pay in instalments or on credit
Details Visit site ↗ 85% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- 1995
- Free home delivery
- Not verified
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Long-established retailer
- Online orders can be collected in a shop or pickup point
- You can pay in instalments or on credit
Details Visit site ↗ 85% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- Not verified
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Home delivery can be free
- Online orders can be collected in a shop or pickup point
- You can pay in instalments or on credit
Details Visit site ↗ 80% backed by facts
-
- Return period for online orders
- 14 days
- Seller's legal entity on the website
- Yes
- In business since
- 2007
- Free home delivery
- Yes
- Instalments or credit
- Yes
Pros
- Names the seller's legal entity and registration number
- Long-established retailer
- Home delivery can be free
- Online orders can be collected in a shop or pickup point
Details Visit site ↗ 83% backed by facts
Not ranked yet: not enough verified data
These services are known to us, but we haven't verified enough facts to rank them fairly.
- DNS (site closed to automated checks, )
- Мечта (site closed to automated checks, )
Sites marked as closed refuse automated reading (403 error, captcha or a robots.txt ban). We don't bypass such protection, so we can't verify their facts and they are not ranked. This says nothing about their quality. A company can send links to its official pages to [email protected].
How we calculate the Score
25%
Reliability
Whether the website names the seller's legal entity with its registration number (in the imprint, contacts or public offer), and the year the store or its company started.
30%
Returns and warranty
How many days the store gives you to return an item of proper quality bought online (the more beyond the legal minimum, the better), and whether it sells an extended warranty beyond the manufacturer's.
25%
Delivery and pickup
Whether home delivery is free at least above a stated order value, whether an online order can be collected in the store's own shop or pickup point, and how many such places the store says it has.
20%
Payment and service
Whether you can pay in instalments or with consumer credit, whether the store takes old devices in part exchange (trade-in), and the App Store rating of its own app.
How to choose an electronics store
Check who the seller is
Look for the seller's legal entity and registration number in the imprint, contacts or public offer. On marketplaces, check which company actually sells the item: your rights are claimed from that seller.
Read the return rules before you order
For online purchases the law gives a minimum period to change your mind; some stores give more. Check from when the period runs, who pays for return postage and which goods are excluded.
Know the difference between warranty and statutory rights
The manufacturer's warranty is a voluntary promise. Your statutory rights against the seller for a faulty item exist anyway. An extended warranty is a separate paid service: read what it covers before buying it.
Compare the total cost of delivery and credit
Free delivery often starts from an order value or excludes large appliances, floor delivery and installation. For instalments, look at the total amount payable, not only the monthly payment.
Inspect the item on delivery
Check the box and the item for damage and completeness in front of the courier, and keep the receipt, the order confirmation and the warranty card.
Know where to complain
First send a written claim to the store. If it is not resolved, contact the national consumer protection authority or an approved dispute resolution body, and finally the court.
Frequently asked questions
How many days do I have to return an item in Kazakhstan?
Under Article 30 of the Law on Consumer Protection, the seller must exchange or take back a non-food item of proper quality within fourteen calendar days of purchase, unless the contract gives longer, if it has not been used and keeps its appearance, properties, seals and labels, and you have proof of purchase. The same rule applies to online purchases. There are exceptions, including mobile phones.
What can I demand for a faulty item?
Under Article 15 of the law, if a faulty item was sold to you and the defects were not disclosed, you may choose to demand a proportionate price reduction, free repair, replacement, or termination of the contract and a refund. The time limits for these claims depend on the warranty period.
What if the store ignores my claim?
Under Article 42-4 the seller must consider your written claim and, if it disagrees, give a reasoned written answer within ten calendar days of receiving it. If there is no answer, you can contact the regional department of the Committee for Consumer Protection of the Ministry of Trade and Integration, including through e-Otinish.