Smartsheet vs Freshsales: which is better? Comparison 2026

By our public methodology Smartsheet scores 98 out of 100 and Freshsales scores 84. Below: the factors and facts where they differ, each fact with its source.

Best Business Software 2026: Independent CRM, Accounting and Project Tools Ranking How we rank

1

Smartsheet

98/100
4

Freshsales

84/100

Score breakdown

SmartsheetFreshsales
Price9494
Security100100
Reliability10049
Openness10080

Pros and cons

Smartsheet

  • Low entry price
  • Has a permanent free plan
  • Publishes an uptime commitment
  • Support around the clock

Freshsales

  • Low entry price
  • Has a permanent free plan
  • Documented public API
  • You can export your records yourself

Facts side by side

FactSmartsheetFreshsales
CRMNot verifiedYes freshworks.com
Tasks and projectsYes smartsheet.comNot verified
Entry price per user per month$9.00 smartsheet.com$9.00 freshworks.com
Free planYes smartsheet.comYes freshworks.com
Free trialYes smartsheet.comYes freshworks.com
Prices publishedYes smartsheet.comYes freshworks.com
SOC 2 statedYes smartsheet.comYes trust.freshworks.com
ISO 27001 statedYes smartsheet.comYes trust.freshworks.com
Single sign-on (SAML/OIDC)Yes smartsheet.comYes crmsupport.freshworks.com
Two-factor loginYes smartsheet.comYes support.freshworks.com
Choice of data regionYes smartsheet.comYes crmsupport.freshworks.com
Uptime commitmentYes smartsheet.comNot verified
Public status pageYes status.smartsheet.comYes status.freshworks.com
Support hours per week168 smartsheet.com120 freshworks.com
Public APIYes developers.smartsheet.comYes developers.freshworks.com
Data exportYes help.smartsheet.comYes crmsupport.freshworks.com
Mobile appYes smartsheet.comNot verified
CompanySmartsheet Inc. smartsheet.comFreshworks Inc. freshworks.com

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