How we rank: Business software
The Score (0–100) is a weighted sum of the factors below. Each factor is the weighted average of its metrics; each metric is calculated from one published fact. Missing facts score zero, and a service is ranked only when enough of its Score is backed by facts.
A service is ranked only when at least 70% of its Score is backed by verified facts.
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Price 30%
List price of the cheapest paid plan for one user for one month, at the annual billing rate where offered (both billing rates are shown next to the fact): $0 scores 100, $60 or more scores 0 (weight 3). Plans sold per company count at their whole monthly price. First-months promotions are ignored. If a vendor shows no USD price, we convert at the ECB rate and show the original. Also a permanent free plan (weight 2), a free trial without talking to sales (weight 1) and a public price for the entry plan (weight 1).
| Metric | Rule |
|---|---|
| Entry price per user per month | Linear from 0 (100) to 60 (0) — lower is better |
| Free plan | Yes = 100, No = 0 |
| Free trial | Yes = 100, No = 0 |
| Prices published | Yes = 100, No = 0 |
Security 30%
Whether the vendor states SOC 2 (weight 2) and ISO/IEC 27001 (weight 2) for this product, offers SAML or OIDC single sign-on on any plan (weight 2), two-factor login (weight 1) and a choice of data storage region on any plan (weight 1). We record the vendor's statement; we do not audit it.
| Metric | Rule |
|---|---|
| SOC 2 stated | Yes = 100, No = 0 |
| ISO 27001 stated | Yes = 100, No = 0 |
| Single sign-on (SAML/OIDC) | Yes = 100, No = 0 |
| Two-factor login | Yes = 100, No = 0 |
| Choice of data region | Yes = 100, No = 0 |
Reliability 20%
Whether the vendor publishes an uptime percentage as a commitment on any plan (weight 2; a non-binding target does not count), whether a public status page exists (weight 1), and how many hours a week human support is available on ordinary paid plans (weight 2): 168 hours, that is 24/7, scores 100. Paid support add-ons and Enterprise-only support are not counted.
| Metric | Rule |
|---|---|
| Uptime commitment | Yes = 100, No = 0 |
| Public status page | Yes = 100, No = 0 |
| Support hours per week | Linear from 0 (0) to 168 (100) |
Openness 20%
A documented public API (weight 2), self-service export of your core records (weight 2) and the vendor's own mobile app (weight 1). These decide how easily the tool connects to others and how easily you can leave.
| Metric | Rule |
|---|---|
| Public API | Yes = 100, No = 0 |
| Data export | Yes = 100, No = 0 |
| Mobile app | Yes = 100, No = 0 |