Hays Travel vs Thomas Cook: which is better? Comparison 2026
By our public methodology Hays Travel scores 89 out of 100 and Thomas Cook scores 83. Below: the factors and facts where they differ, each fact with its source.
Score breakdown
| Hays Travel | Thomas Cook | |
|---|---|---|
| Reliability | 100 | 86 |
| Transparency | 100 | 100 |
| Booking | 97 | 94 |
| Destinations | 0 | 0 |
Pros and cons
Hays Travel
- Listed in the official register
- Customers' money is protected if the operator goes bust
- Holidays can be booked online
- Names its legal entity and registration number
Thomas Cook
- Listed in the official register
- Customers' money is protected if the operator goes bust
- Holidays can be booked online
- Names its legal entity and registration number
Facts side by side
| Fact | Hays Travel | Thomas Cook |
|---|---|---|
| In the official register | Yes haystravel.co.uk | Yes thomascook.com |
| Register or licence number | ATOL 5534 haystravel.co.uk | ATOL 11806 thomascook.com |
| Insolvency protection | Yes haystravel.co.uk | Yes thomascook.com |
| Protection scheme | ATOL, ABTA haystravel.co.uk | ATOL, ABTA thomascook.com |
| In business since | 1980 haystravel.co.uk | 2019 thomascook.com |
| Member of the national association | Yes haystravel.co.uk | Yes thomascook.com |
| Legal entity on the website | Yes haystravel.co.uk | Yes thomascook.com |
| Booking terms online | Yes haystravel.co.uk | Yes thomascook.com |
| Office address published | Yes haystravel.co.uk | Yes thomascook.com |
| Online booking | Yes haystravel.co.uk | Yes thomascook.com |
| Online payment | Yes haystravel.co.uk | Yes thomascook.com |
| App Store rating | 4.8★ itunes.apple.com | 4.7★ itunes.apple.com |
| App Store ratings | 12,634 itunes.apple.com | 3,242 itunes.apple.com |