Hays Travel: verified facts and rating
In business since: 1980 Checked 2026-11-01
Score breakdown
90% backed by facts · How we rank
Hays Travel strengths and weaknesses
Pros
- Listed in the official register
- Customers' money is protected if the operator goes bust
- Holidays can be booked online
- Names its legal entity and registration number
Cons
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All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| In the official register | Yes packages where we are the organiser through our Air Travel Organiser’s Licence number 5534 issued by the CAA | haystravel.co.uk | 2026-11-01 |
| Register or licence number | ATOL 5534 Air Travel Organiser’s Licence number 5534 | haystravel.co.uk | 2026-11-01 |
| Insolvency protection | Yes Packages that include a flight element are financially protected by the ATOL scheme. | haystravel.co.uk | 2026-11-01 |
| Protection scheme | ATOL, ABTA We are a Member of ABTA, membership number J3665. | haystravel.co.uk | 2026-11-01 |
| In business since | 1980 In 1980, from the back of his mum’s babywear shop in Seaham County Durham, John Hays began selling holidays | haystravel.co.uk | 2026-11-01 |
| Member of the national association | Yes We are a Member of ABTA, membership number J3665. | haystravel.co.uk | 2026-11-01 |
| Legal entity on the website | Yes Hays Travel is a trading name of Hays Travel Limited and is registered with UK Companies House with registered number 01990682 | haystravel.co.uk | 2026-11-01 |
| Booking terms online | Yes apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3HA ("we" or "us"). Please read them carefully | haystravel.co.uk | 2026-11-01 |
| Office address published | Yes Gilbridge House, Keel Square, Sunderland, Tyne and Wear SR1 3HA | haystravel.co.uk | 2026-11-01 |
| Online booking | Yes Book online with Hays Travel | haystravel.co.uk | 2026-11-01 |
| Online payment | Yes 3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. | haystravel.co.uk | 2026-11-01 |
| App Store rating | 4.8★ | itunes.apple.com | 2026-11-01 |
| App Store ratings | 12,634 | itunes.apple.com | 2026-11-01 |
| Countries or destinations stated | Not verified | — |
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