Tour operators in Poland 2026: a ranking built on verified facts
A ranking of Polish tour organisers that sell package holidays, built only on verifiable facts: the entry number in the register of tour organisers kept by the voivodeship marshal, insolvency protection (a bank or insurance guarantee plus contributions to the Tourist Guarantee Fund), membership of the Polish Chamber of Tourism (PIT), the year the company started, whether the website names the company with its NIP or KRS, an address and the terms of participation, and whether a trip can be booked and paid for online. Every fact links to its source with the date we checked it. This is not advice to choose a particular operator. Places are not for sale.
| # | Company | Who it serves | |||||
|---|---|---|---|---|---|---|---|
| 1 | Itaka | 99 | Yes | Yes | 1989 | Yes | Register Protection Member of the national association Online booking Online payment |
| 2 | EXIM tours | 92 | Yes | Yes | 1995 | Yes | Register Protection Member of the national association Online booking Online payment |
| 3 | Rainbow | 89 | Yes | Yes | 1990 | Yes | Register Protection Member of the national association Online booking Online payment |
| 4 | TUI Poland | 85 | Yes | Yes | 1995 | Yes | Register Protection Online booking Online payment |
| 5 | LogosTour | 84 | Yes | Yes | 1981 | Yes | Register Protection Member of the national association Online booking Online payment |
| 6 | Ecco Holiday | 78 | Yes | Yes | 2002 | Yes | Register Protection Member of the national association Online booking |
| 7 | Nekera | 74 | Yes | Yes | Not verified | Yes | Register Protection Online booking |
| 8 | Funclub | 70 | Yes | Yes | Not verified | Yes | Register Protection Online booking Online payment |
| 9 | Join Up! | 70 | Yes | Yes | Not verified | Yes | Register Protection Online booking Online payment |
-
- In the official register
- Yes
- Insolvency protection
- Yes
- In business since
- 1989
- Online booking
- Yes
Pros
- Listed in the official register
- Customers' money is protected if the operator goes bust
- Holidays can be booked online
- Names its legal entity and registration number
Details Visit site ↗ 100% backed by facts
-
- In the official register
- Yes
- Insolvency protection
- Yes
- In business since
- 1995
- Online booking
- Yes
Pros
- Listed in the official register
- Customers' money is protected if the operator goes bust
- Holidays can be booked online
- Names its legal entity and registration number
Details Visit site ↗ 94% backed by facts
-
- In the official register
- Yes
- Insolvency protection
- Yes
- In business since
- 1990
- Online booking
- Yes
Pros
- Listed in the official register
- Customers' money is protected if the operator goes bust
- Holidays can be booked online
- Names its legal entity and registration number
Details Visit site ↗ 90% backed by facts
-
- In the official register
- Yes
- Insolvency protection
- Yes
- In business since
- 1995
- Online booking
- Yes
Pros
- Listed in the official register
- Customers' money is protected if the operator goes bust
- Holidays can be booked online
- Names its legal entity and registration number
Details Visit site ↗ 86% backed by facts
-
- In the official register
- Yes
- Insolvency protection
- Yes
- In business since
- 1981
- Online booking
- Yes
Pros
- Listed in the official register
- Customers' money is protected if the operator goes bust
- Holidays can be booked online
- Names its legal entity and registration number
Details Visit site ↗ 84% backed by facts
-
- In the official register
- Yes
- Insolvency protection
- Yes
- In business since
- 2002
- Online booking
- Yes
Pros
- Listed in the official register
- Customers' money is protected if the operator goes bust
- Holidays can be booked online
- Names its legal entity and registration number
Details Visit site ↗ 78% backed by facts
-
- In the official register
- Yes
- Insolvency protection
- Yes
- In business since
- Not verified
- Online booking
- Yes
Pros
- Listed in the official register
- Customers' money is protected if the operator goes bust
- Holidays can be booked online
- Names its legal entity and registration number
Details Visit site ↗ 74% backed by facts
-
- In the official register
- Yes
- Insolvency protection
- Yes
- In business since
- Not verified
- Online booking
- Yes
Pros
- Listed in the official register
- Customers' money is protected if the operator goes bust
- Holidays can be booked online
- Names its legal entity and registration number
Details Visit site ↗ 70% backed by facts
-
- In the official register
- Yes
- Insolvency protection
- Yes
- In business since
- Not verified
- Online booking
- Yes
Pros
- Listed in the official register
- Customers' money is protected if the operator goes bust
- Holidays can be booked online
- Names its legal entity and registration number
Details Visit site ↗ 70% backed by facts
How we calculate the Score
40%
Reliability
Listing in the national register of tour operators (or, in Germany, which has no licence, the commercial register), protection of customers' money if the operator becomes insolvent, the year the company started and membership of the national tour operators' association or fund.
25%
Transparency
Whether the website names the legal entity with its registration number, publishes the booking terms or contract before you pay, and gives an office address.
25%
Booking
Whether a holiday can be booked online on the operator's own website and paid for online, and the App Store rating of its own app where there is one.
10%
Destinations
How many countries or destinations the operator says it sells, counted only where the operator states the number itself.
How to choose a tour operator
Find the operator in the register
Your contract names the tour operator, even if you buy from an agent. Look that company up in the official register of your country and make sure the entry is current.
Check how your money is protected
If the operator goes bust, the guarantee or insolvency scheme pays for the return trip and refunds. Find out which scheme protects your booking and whether you receive a certificate or document confirming it.
Read the contract and booking terms
Before paying, read the cancellation charges, what happens if prices change, what is included (flights, transfers, meals, insurance) and the deadline for paying the balance.
Compare the same trip
Compare identical packages: the same hotel, room, meal plan, dates and flight times. A cheaper offer often has a worse flight, no transfer or a different room type.
Pay the operator or its official agent
Pay on the operator's own website or to an agent named in the contract, and keep the contract, receipts and vouchers. Check the web address before entering card details.
Know where to complain
First send a written claim to the operator. Then you can turn to the consumer protection authority, the association's dispute scheme or the guarantee scheme, and finally to court.
Frequently asked questions
Must a Polish tour operator be registered?
Yes. Under the Act of 24 November 2017 on package travel, organising package holidays requires an entry in the register of tour organisers and linked travel arrangement facilitators. The register is kept by the marshal of the voivodeship where the company has its seat.
How do I check a tour organiser in Poland?
Search the Central Register of Tour Organisers (CEOT) on turystyka.gov.pl, for example by NIP or name. The register is public: it shows whether the organiser operates legally, its guarantee and how long it is valid, and also companies struck off or working without an entry.
How are my payments protected?
The organiser must have security covering the cost of bringing travellers home and refunding payments if it becomes insolvent: a bank or insurance guarantee, an insurance contract for travellers or a tourist trust account. It also pays monthly contributions to the Tourist Guarantee Fund (TFG).
What is the Tourist Guarantee Fund?
The Turystyczny Fundusz Gwarancyjny is a separate account in the Insurance Guarantee Fund (UFG), financed by organisers' contributions. It pays travellers what they are owed when the organiser's guarantee is not enough.