How we rank: Internet providers

The Score (0–100) is a weighted sum of the factors below. Each factor is the weighted average of its metrics; each metric is calculated from one published fact. Missing facts score zero, and a service is ranked only when enough of its Score is backed by facts.

A service is ranked only when at least 60% of its Score is backed by verified facts.

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Network 30%

Whether the provider sells fibre to the home or building to residential customers, the highest advertised download speed on a published tariff (log scale up to 10 Gbit/s), and how many of three technologies it offers: fibre, cable, DSL. Speed is advertised, not measured.

MetricRule
Fibre to the home or buildingYes = 100, No = 0
Top advertised speed, Mbit/sLogarithmic, full score at 10,000
Connection types (of 3)Linear from 0 (0) to 3 (100)

Cost 35%

Monthly price with tax of the cheapest internet-only tariff with a stated speed of at least 100 Mbit/s, at the standard price after any promotion, as a percentage of the country's reference price (100% equals the reference; the score falls from 50% to 200%). The local-currency price is shown next to it and is comparable only within the country. We also count whether a tariff with no minimum term exists and whether standard installation is free without a temporary offer.

MetricRule
Price of 100 Mbit/s+ tariff, % of country referenceLinear from 50 (100) to 200 (0) — lower is better
Tariff with no minimum termYes = 100, No = 0
Free installationYes = 100, No = 0

Service 20%

Whether home-internet customers get an app or online account, and whether general support with a live person runs around the clock every day. A faults-only line or a bot does not count.

MetricRule
App or online accountYes = 100, No = 0
General support 24/7Yes = 100, No = 0

Transparency 15%

Whether the provider's legal entity holds a telecom regulator's licence or registration, per the register or a number on its official site (the UK has no licences, so there we count membership of an Ofcom-approved dispute scheme), and whether contract terms are published without logging in.

MetricRule
Regulator licence or registrationYes = 100, No = 0
Contract terms publishedYes = 100, No = 0