How we rank: Banks
The Score (0–100) is a weighted sum of the factors below. Each factor is the weighted average of its metrics; each metric is calculated from one published fact. Missing facts score zero, and a service is ranked only when enough of its Score is backed by facts.
A service is ranked only when at least 60% of its Score is backed by verified facts.
Safety 40%
The year the bank was licensed (from the central bank's register or, where the register shows no date, from the official website), membership of a deposit protection scheme, a current rating of the bank itself from a recognised agency (a parent group's rating does not count) and published annual reports.
| Metric | Rule |
|---|---|
| Licensed since | Full score at 30+ years |
| Deposit protection | Yes = 100, No = 0 |
| Agency rating | Yes = 100, No = 0 |
| Annual reports online | Yes = 100, No = 0 |
Digital services 25%
Whether there is a mobile app, whether a new customer can join without visiting a branch, whether the bank supports the national instant payment system, and whether 24/7 support with a human agent is available.
| Metric | Rule |
|---|---|
| Mobile app | Yes = 100, No = 0 |
| Open an account online | Yes = 100, No = 0 |
| Instant payments | Yes = 100, No = 0 |
| 24/7 support | Yes = 100, No = 0 |
Products 15%
How many of six main retail lines the bank offers: current account, savings or deposits, cards, consumer loans, mortgages and investments.
| Metric | Rule |
|---|---|
| Retail lines offered (of 6) | Linear from 0 (0) to 6 (100) |
Transparency 20%
Whether tariffs and current deposit rates are published without logging in (we count the fact of publication, not the level of the rate), whether the complaints procedure is described, and how many branches the bank has in the country.
| Metric | Rule |
|---|---|
| Tariffs online | Yes = 100, No = 0 |
| Deposit rates online | Yes = 100, No = 0 |
| Complaints procedure published | Yes = 100, No = 0 |
| Branches in the country | Logarithmic, full score at 1,000 |