Zen Internet: verified facts and rating
Top advertised speed, Mbit/s: 2,000 Checked 2026-10-30
Score breakdown
65% backed by facts · How we rank
Zen Internet against the market
The dot is the company, the line is the median of all companies in this ranking.
Connection types (of 3)122 · median 2
Zen Internet strengths and weaknesses
Pros
- Sells fibre to the home or building
- High advertised speed
- App or online account available
- Licence or registration confirmed
Cons
- General support is not 24/7
All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Top advertised speed, Mbit/s | 2,000 full fibre speeds of up to 2 Gbps | zen.co.uk | 2026-10-30 |
| Price of 100 Mbit/s+ tariff, % of country reference | Not verified | — | |
| Fibre to the home or building | Yes full fibre | zen.co.uk | 2026-10-30 |
| Connection types (of 3) | 2 fibre (full fibre), DSL (SoGEA/FTTC part-fibre) | zen.co.uk | 2026-10-30 |
| Tariff with no minimum term | Not verified | — | |
| Free installation | Not verified | — | |
| App or online account | Yes Sign in to MyAccount | zen.co.uk | 2026-10-30 |
| General support 24/7 | No General enquiries 9am-5pm Mon-Fri; Technical Support 08:00-20:00 Mon-Fri, 09:00-17:00 weekends | zen.co.uk | 2026-10-30 |
| Regulator licence or registration | Yes CISAS, free independent ADR scheme | zen.co.uk | 2026-10-30 |
| Contract terms published | Yes | zen.co.uk | 2026-10-30 |