Bitrix24: verified facts and rating
Checked 2026-10-30
Score breakdown
85% backed by facts · How we rank
Bitrix24 against the market
The dot is the company, the line is the median of all companies in this ranking.
Entry price per user per month$5.00$49.00$49.00 · median $10.02
Support hours per week45168168 · median 144
Bitrix24 strengths and weaknesses
Pros
- Has a permanent free plan
- Publishes an uptime commitment
- Support around the clock
- Documented public API
Cons
- High entry price
All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| CRM | Yes CRM | bitrix24.com | 2026-10-30 |
| Accounting | Not verified | — | |
| Tasks and projects | Yes Tasks & Projects; Task management | bitrix24.com | 2026-10-30 |
| Entry price per user per month | $49.00 Basic: US$ 69 / organization / month / billed monthly; US$ 49 / organization / month / billed annually; includes 5 users | bitrix24.com | 2026-10-30 |
| Free plan | Yes Free: 100% free for 1-2 users | bitrix24.com | 2026-10-30 |
| Free trial | Yes Yes, Bitrix24 features a free 15-day trial period ... No credit card is required. | bitrix24.com | 2026-10-30 |
| Prices published | Yes | bitrix24.com | 2026-10-30 |
| SOC 2 stated | Not verified | — | |
| ISO 27001 stated | Not verified | — | |
| Single sign-on (SAML/OIDC) | Yes Single Sign-On в таблице сравнения планов | bitrix24.com | 2026-10-30 |
| Two-factor login | Yes The Bitrix24 OTP and Google Authenticator apps provide one-time password codes for two-step authorization | bitrix24.com | 2026-10-30 |
| Choice of data region | Yes As a Bitrix24 client, you can select which data center to store your data in by picking an appropriate Bitrix24 account domain zone. | status.bitrix24.com | 2026-10-30 |
| Uptime commitment | Yes SLA guarantee 99.95% (в таблице сравнения показано для двух планов) | bitrix24.com | 2026-10-30 |
| Public status page | Yes | status.bitrix24.com | 2026-10-30 |
| Support hours per week | 168 Bitrix24 support channels are available 24 hours per day, 7 days a week, 365 days a year. Tier 2 specialists are available between 6 a.m and 4 p.m UTC on business days. | bitrix24.com | 2026-10-30 |
| Public API | Yes Bitrix24 REST API and Marketplace Applications | apidocs.bitrix24.com | 2026-10-30 |
| Data export | Yes xls; csv | helpdesk.bitrix24.com | 2026-10-30 |
| Mobile app | Yes Available via a browser, mobile app (iOS and Android), or a desktop app (for Mac or Windows) | bitrix24.com | 2026-10-30 |
| Company headquarters | Not verified | — | |
| Company | Not verified | — |