Novus: verified facts and rating
Top advertised speed, Mbit/s: 2,500 Checked 2026-10-30
Score breakdown
91% backed by facts · How we rank
Novus against the market
The dot is the company, the line is the median of all companies in this ranking.
Connection types (of 3)131 · median 1.5
Price of 100 Mbit/s+ tariff, % of country reference71%128%71% · median 100%
Novus strengths and weaknesses
Pros
- Below the country's reference price
- Sells fibre to the home or building
- High advertised speed
- App or online account available
Cons
- General support is not 24/7
All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Top advertised speed, Mbit/s | 2,500 Internet 2500: Up to 2500 Download & Upload; available in select buildings | novusnow.ca | 2026-10-30 |
| Price of 100 Mbit/s+ tariff, % of country reference | 71% Everyday Plus Internet 100, up to 100 download & upload, $ 50 /mth, Applicable taxes apply, Guaranteed 2-Year Pricing; before taxes as published; опорная цена страны 70.5 CAD | novusnow.ca | 2026-10-30 |
| Fibre to the home or building | Yes Reliable and secure Fibre Optic connection | novusnow.ca | 2026-10-30 |
| Connection types (of 3) | 1 Fibre only: We own and build our own Fibre Optic network; all plans on Fibre Optic connection | novusnow.ca | 2026-10-30 |
| Tariff with no minimum term | Not verified | — | |
| Free installation | Yes Free installation; No set up or connection fees | novusnow.ca | 2026-10-30 |
| App or online account | Yes MyNovus | Getting Started | novusnow.ca | 2026-10-30 |
| General support 24/7 | No Customer service and technical support, Call Centre: 7am – 11pm (7 days a week, except for Christmas Day); Live Chat: Mon – Fri 9am-5pm | novusnow.ca | 2026-10-30 |
| Regulator licence or registration | Yes ISED, spectrum licence winner, not a CRTC register: Novus Entertainment Inc., 3800 MHz Auction — Final Results (no licence number on this page) | ised-isde.canada.ca | 2026-10-30 |
| Contract terms published | Yes Terms of Use for Novus Internet Services, Internet Services Agreement (Novus Entertainment Inc.) | novusnow.ca | 2026-10-30 |