Telstra: verified facts and rating
Commercial 5G: Yes Checked 2026-10-30
Score breakdown
80% backed by facts · How we rank
Telstra against the market
The dot is the company, the line is the median of all companies in this ranking.
Price index (100 = cheapest in the country)100205205 · median 130
Telstra strengths and weaknesses
Pros
- Commercial 5G for consumers
- Runs its own radio network
- Offers eSIM to new customers
- Human support stated as 24/7
Cons
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All facts
| Fact | Value | Source | Checked |
|---|---|---|---|
| Listed by the regulator | Not verified | — | |
| Own radio network | Yes Telstra operates Australia's largest mobile network | telstra.com.au | 2026-10-30 |
| Commercial 5G | Yes Our 5G network reaches over 80% of Australians | telstra.com.au | 2026-10-30 |
| Stated population coverage | Not verified | — | |
| Price index (100 = cheapest in the country) | 205 $44 Pre-Paid Mobile Plan, 28 Day Plan, 20GB (plus activation bonus 30GB on first three recharges, activate by 2 November), unlimited calls and texts, no contract, prepaid; $2 SIM Kit · 47.14 AUD · index 100 = 23 AUD (Moose Mobile) | telstra.com.au | 2026-10-30 |
| Commercial 4G | Yes predicted 4G and 5G coverage | telstra.com.au | 2026-10-30 |
| eSIM | Yes | telstra.com.au | 2026-10-30 |
| International roaming | Yes | telstra.com.au | 2026-10-30 |
| Self-care app | Yes | telstra.com.au | 2026-10-30 |
| 24/7 human support | Yes Billing, payments and account enquiries: Monday to Sunday, 24/7; Faults and technical support: Monday to Sunday, 24/7; Product, sales, plans and offers: limited hours | telstra.com.au | 2026-10-30 |
| Tariff terms published | Yes | telstra.com.au | 2026-10-30 |
| Complaints procedure published | Yes | telstra.com.au | 2026-10-30 |